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Residents
We will provide a high standard of nursing andmedical care at all times.We will treat the residents with dignity and respect. Their familyand friends will always be made welcome, encouraged to visit, stay for a meal and spendtime together. Staff are sympathetic to, and able to recognise, understand and cater forresidents' individual needs.
Discrimination of any kind will not take place, on any grounds.
Resident Charter
Residents living at Pentlow have the right to:
• A homely and safe environment
• Dignity, privacy and confidentiality at all times
• Have lifestyle choices, spiritual, emotional and physical
needs are met and respected
• Freedom of choice so far as is reasonably practicable
• Have complaints taken seriously, which are fully and
properly investigated and be informed of the outcome
• Have unlimited access to the Manager and or Duty
Manager
• Freedom of activity and movement, subject to safety
• Live in a homely and safe environment
• Kindness, consideration and respect from all members
of staff
• A high standard of nursing and personal care;
• Be consulted about and informed of medical decisions
• Have a named nurse and / or care assistant
• Choose their own GP within the locality and to have
access to other healthcare professionals
• Feel and be treated as a valued member of the
Pentlow community
• Associate with others and build up relationships inside
or outside the home
• Be consulted on all aspects of living in the home
• Have visitors whenever and wherever requested
• Go to bed at their chosen time; have a lie in and
breakfast in bed (If appropriate)
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• Say 'No'