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A heartfelt thanks to all of you for taking such very, great care of someone who was so precious to me. She really couldn’t have been in safer, kinder hands.

— A Canford Resident's Family Member

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Residents

We will provide a high standard of nursing and medical care at all times.We will treat the residents with dignity and respect. Their family and friends will always be made welcome, encouraged to visit, stay for a meal and spend time together. Staff are sympathetic to, and able to recognise, understand and cater forresidents' individual needs.

Discrimination of any kind will not take place, on any grounds.

Resident Charter

Residents living at Pentlow Nursing Home have the right to:

  • A homely and safe environment
  • Dignity, privacy and confidentiality at all times
  • Have lifestyle choices, spiritual, emotional and physical needs are met and respected
  • Freedom of choice so far as is reasonably practicable
  • Have complaints taken seriously, which are fully and properly investigated and be informed of the outcome
  • Have unlimited access to the Manager and or Duty Manager
  • Freedom of activity and movement, subject to safety
  • Live in a homely and safe environment
  • Kindness, consideration and respect from all members of staff
  • A high standard of nursing and personal care
  • Be consulted about and informed of medical decisions
  • Have a Named Nurse and / or Care Assistant
  • Choose their own GP within the locality and to have access to other healthcare professionals
  • Feel and be treated as a valued member of the Pentlow community
  • Associate with others and build up relationships inside or outside the home
  • Be consulted on all aspects of living in the home
  • Have visitors whenever and wherever requested
  • Go to bed at their chosen time; have a lie in and Breakfast in bed (If appropriate)
  • Say 'No'

    • Talk To Us

    You can call Pentlow on
    Tel: 01323 722245

    Pentlow Nursing Home
    59-63 Summerdown Road
    Eastbourne
    East Sussex
    BN20 8DQ

    pentlow@canfordhealthcare
    .co.uk
    or complete our ONLINE FORM

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    I wanted to thank you once again for the excellent care which Daddy received from you and from all the Summerdown and Pentlow staff during his stay. He really could not have been in a better place for this closing chapter of his life, and once he had settled in and got to know the staff he was really happy to be so well looked after.

    — A Canford Resident's Daughter