Residents living in Pentlow Nursing Home have the right to:

We will treat the Residents with dignity and respect. Their family and friends will always be made welcome, encouraged to visit stay for a meal and spend time together. Staff are sympathetic to, and able to recognise, understand and cater for Residents individual needs. Discrimination of any kind will not take place, on any grounds.

• Dignity and respect by staff of all beliefs and choices of  
  lifestyle and in all circumstances. 
• Kindness. 
• Privacy. 
• Confidentiality in all matters, personal and medical and 
  protection of interests, social and legal. 
• Freedom of movement and activity, subject only to safety. 
• Freedom of choice, so far as is practicable. 
• A homely and safe environment. 
• Feel and be treated as a valued member of the small 
  community of the Nursing Home. 
• Have visitors whenever and wherever wanted. 
• Associate with others and build up relationships, both inside 
  and outside the Home. 
• Have spiritual, emotional and physical needs met and 
  respected. 
• A high standard of nursing care, be given details of medical 
  condition on request. To have a named Nurse and named 
  care assistant and to choose own General Practitioner and 
  Dentist. 
• Be consulted on all aspects of living in the Home and 
  nursing care and have the right to say “No”. 
• Go to bed at the chosen time and to have a lie-in and 
  breakfast in bed. 
• Have free access to the Matron, Proprietor and Inspectorate 
  easily and have complaints taken seriously and dealt with 
  promptly and fully.